SECEX launches online tool for quicker response to foreign trade questions

The Secretariat of Foreign Trade (SECEX) of the Ministry of Economy (ME) is launching a new digital tool that allows the online scheduling of dispatches of foreign trade operations – face-to-face consultations with companies that have doubts about some aspect of their export or import operations.

The electronic form is available on the Single Foreign Trade Portal page and in the Federal Government Services Portal. The goal is to reduce the average response time to schedule a service from 7 to 2 days. In 2018, about 80 face-to-face meetings were held.

How it works

The new service is aimed at foreign trade operators who need specific explanations.

Previously, the operator needed to fill out a static form, made available on the website of the former Ministry of Industry, Foreign Trade and Services, and e-mail it for analysis. Two employees were sorting the requests in order to identify which area they should be submitted to, depending on the subject at hand. Then, when they received an answer from the responsible sector, they would send it to the interested party and they would schedule the day and time for the service.

Now, with the implementation of the electronic form, the company enters the Single Foreign Trade Portal, completes a customized form according to the type of request to be made, attaches documents that may be useful for evaluating the case and, when submitting the process for the government, the system itself directs it automatically to the area that should examine it.

If the request is accepted, the company receives a notification by email and can then access the system to schedule the day and time it would like to be attended to. Orders can be scheduled on Wednesdays, from 9:00AM to 12:00PM and from 2:00PM to 5:00PM.

Source: Comex do Brasil

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